Something has changed in the fibre of these hand towels, before they were soft and absorbant on all the Poppies 8-Fold Napkin, now they have changed consistency wise in this large batch I have ordered, they feel cheap and hard! What has happened why have you changed it. I am very disappointed, this is not what we need hard cheap hand towels in a 7 star environment.
Please can someone call me or write to me at rhyde@labora.com
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025
Hi,
Thank you for making us aware that you have experienced an issue. We initially checked the POD, to ensure this wasn't a mispick, however we can see that you received the correct goods.
Therefore, I then passed your query onto our purchasing department and they have assured me that the manuufacturer has not changed anything and that they have not received any other feedback highlighting any issues.
I understand your disapointment that these hand towels do not meet the standard you are used to, so do please get in touch if you would like to discuss this further.
Kind regards,
Laura
The Hygiene Team
1 December 2025