Frequently Asked Questions
How do I order?
You can order online or over the telephone. To order online, choose the items you want, click on the basket at the top and either sign up for an account or login. To order over the telephone call 0117 9461960 and speak to one of our advisors.
Help, I don't know my password!
Just click on the login button at the top and choose the 'Forgotten password' link under the Login section. If you can't remember which email address you used when setting up the account, please contact us and we'll reunite you with your account.
What are your opening hours?
Our office hours are Monday to Friday 0830-1700 and we will aim to reply to any messages within one working day.
Can I get a price list?
Due to the high costs of printing and postage we no longer send out price lists. However you are now able to review all of the prices on the website.
Do you offer credit accounts?
Yes, if you require a credit account please contact us and we can discuss the options available. Credit accounts are subject to satisfactory credit checks.
What is the cost for carriage?
We offer free delivery on orders over £75 and a carriage charge of £5.95 on all orders under £75 (excluding VAT) to customers in mainland UK except for the highlands and islands. Please see our delivery page for further details on our delivery pricing.
How will you deliver my order?
We do not have our own vans so we use a parcel carrier. If you have any specific delivery requirements then we will do our best to accommodate you, eg:
- Closed on Mondays
- Tail lift required
- Please book in (only available for pallets)
What is your policy for returns or damaged goods?
Your order should arrive within two working days depending on the time of day the order is placed. When you receive your order, please ensure that you sign the carrier’s paperwork and note any shortages or damages on their paperwork, if this is not done we may be unable to send a replacement. Photographs of any damages are always useful. If you have received the wrong item or you have ordered the wrong item please contact us we can arrange replacement and collection.