At Hygiene Depot our aim is to offer great value with our extensive range of competitively priced hygiene and janitorial products at the same time as delivering excellent customer service and efficient delivery. Our customer base is any individual, business or institution that are looking for an extensive range of great quality and great value, consumable hygiene and janitorial products.
Hygiene Depot (as it is now known) was originally an extension of Hygiene Warehouse that has been in operation since 2001. Hygiene Depot was originally established in 2006 for online orders only, whilst trading at the same time as Hygiene Warehouse that serviced telephone sales and queries. Over the years both sides of the business evolved to require a mixture of telephone and internet based support and ordering, therefore in 2019 Hygiene Warehouse was combined with Hygiene Depot to form the company as it is today.
We are a privately owned company, still owned and managed by the founding directors, who constantly strive to satisfy the needs of our valued customers. Our website has been operational since 2006 and is one of the fastest growing parts of our business, offering as it does, great value for money and rapid delivery.
We carry a diverse range of janitorial and hygiene products in our huge on-site warehouses, with approximately 1000 different products in stock. Therefore we can normally dispatch your order within 24 hours. If there are any issues and we cannot deliver to you within 5 working days, we will e-mail you or call you and advise the likely delivery date.
Although we endeavour to have plentiful stock available at all times, sometimes we run out of stock. You can either choose an alternative item or you can wait for stock to arrive. Products that show as 'out of stock' on our website feature a 'Notify me' button. Just enter your email and we will send you an email automatically when this product is back in stock, alternatively feel free to call the office with any queries if you prefer.
Our purchasing team are constantly reviewing our range to ensure that we can offer the quality and prices that you would expect from Hygiene Depot, if we don't stock something that you think we should, please do let us know.
All images for our products are as accurate as possible. Sometimes, due to last minute supplier changes our products, may look different to the website. Please be assured that this is rare, but if it does happen we will always ensure that an equivalent or better quality product will be sent to you. Please note also that all dimensions quoted are subject to an industry standard +/- 5% tolerance. If for whatever reasons you are not satisfied with any of our products, let us know and we will refund your money (subject to them being returned in saleable condition).
We strive to offer a fantastic user experience. We want your interaction with us to be as easy, problem-free, informative and helpful as possible. From the ease of use of our website to the helpful staff of Hygiene Depot, we want to find you the right products, at the best prices, whilst making ordering simple and straight forward. Although paper had towels, toilet rolls and disposable gloves etc are the centre of our universe, we understand and appreciate it isn't necessarily yours and that your time is precious.
Our website features many handy time saving tools to give you ease of use and improve your customer satisfaction. Login to the website using your email address and you can manage and add to your delivery address book, check your balance (if you pay on account), list your favourites by clicking the heart icon 'save as favourite' on the products that are important to you, view your order history and repeat last order, as well as managing multiple users for your account and your passwords.
If you would like to share your thoughts, we welcome your views on our service and any suggestions on how we might improve therefore please do contact us. You can find all our company and product reviews from our existing customers here. We also include these genuine reviews on all products on our website, so that when you are making a decision about the right product for you, you can see what other customers have to say about our products. This is extremely helpful to our customers, but also us, so please do leave your feedback when you place your order. You aren't obliged to share your product or customer experience, although incrementally we may offer discounts or free products to encourage you.
If you require samples of our products, let us know and we will send them out to you.
Our Hygiene Depot team members are a phone call, email or web chat away from answering any queries you may have. They are an integral part to what gives us great customer service. Their knowledge of the range and understanding of what will suit your needs, is fantastic and we are very proud of the service they provide both directly with you and behind the scenes.
If you are looking to buy in bulk and require face-to-face contact, we also offer onsite visits with our washroom specialist to talk through your requirements.
Customer loyalty is key to our marketing strategy, we are always communicating and measuring what works for our customers, in a bid to improve our offering and provide good customer service.
Visit our product offers tab on the top tool bar of this website to see what deals we have on. Product discounts are updated at least once a month and we always include some best sellers.
We send up to 1-2 marketing emails per week, to keep you up to date with our product range. Often including discounts and special offers throughout the year, so keep an eye out for great savings. However, if you would prefer not to hear from us via email, please feel free to unsubscribe.
Feel free to follow us on Facebook if you prefer to receive information about our products and services this way or in addition to our other marketing.