Delivery and Returns Information
- We use a next business day delivery service.*
- Orders received by 1pm will normally be despatched the same day.
|Standard UK mainland delivery||£8.95|
|Isle of Wight and Scottish Highlands||£12.95|
|Northern Ireland and islands||£49.95|
Your delivery cost is shown in the 'mini-basket' on the top right of every page once you have signed in or registered (the price is postcode dependent) and on the checkout page to help you see how much delivery will cost.
We appreciate that the rates for Northern Ireland seem unreasonably high compared to the mainland, but sadly that reflects the charge we pay. We are looking onto ways of shipping there more cheaply.
We do not offer a collection option, delivery only.
Returns & Refunds
If your goods are damaged on delivery, you must sign for them "Damaged" so that we can claim from the carrier and issue you with a replacement.
Any claims for shortages must be made within 7 days.
Please contact us on 0117 20 20 260 and make us aware of any damages or shortages as soon as possible. Please report any issues within 7 days of delivery for business and 30 days for personal customers.
If for any reason you are not satisfied with the goods, you can return them within 30 days for a full refund, providing they are in good saleable condition.
* Please note that we cannot guarantee that your order will arrive next day