Delivery and Returns Information

Delivery

  • Orders received by 12pm will normally be despatched the same day on a 24 hour service. Orders received after 12pm will be despatched on the following working day and should arrive one working day after that.
Destination Under £75 £75 and over
Standard UK mainland delivery £5.95 FREE
Isle of Wight £12.95 £6.95
Scottish Highlands £29.95 £23.95
Northern Ireland £39.95 £33.95
Offshore Islands** £49.95 £43.95

* Please note that we cannot guarantee that your order will arrive next day
** Includes Channel Islands, Isles of Scilly, Scottish islands and the Isle of Man.

Your delivery cost is shown in the 'mini-basket' on the top right of every page once you have signed in or registered (the price is postcode dependent) and on the checkout page to help you see how much delivery will cost.

If you would prefer to collect your order, please contact us.

Returns & Refunds

If your goods are damaged on delivery, you must sign for them "Damaged" so that we can claim from the carrier and issue you with a replacement.

Any claims for shortages must be made within 7 days.

Please contact us on 0117 20 20 260 and make us aware of any damages or shortages as soon as possible. Please report any issues within 7 days of delivery for business and 30 days for personal customers.

If for any reason you are not satisfied with the goods, you can return them within 30 days for a full refund, providing they are in good saleable condition.