The large gloves I bought are more Xtra Large. I bought before large from you and they were perfect. This time not so, they keep slipping off and they lack elasticity also. I have measured them again other L and XL, and found they are larger than other L, I bought them elsewhere and certaianly more akin to an XL glove.
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024
Hi Dolores,
Thank you for highlighting the issue that you have had. I have checked with our purchasing manager and we have not had any changes to the gloves and we are not aware of any other complaints. However, we thank you for pointing out the sizing issue and will look into it further.
I did notice from your order history that you have not ordered these gloves before, but have used the UltraFLEX which are a thicker glove, which could account for the difference in feel, but as you state they measure the same size as an XL, I would like to investigate further. Please could you email a picture of the bottom of the small box, so that we can check the batch our end, customer.service@hygienedepot.co.uk.
Thank you for letting us know.
Kind regards,
Laura
Hygiene Depot Team
7 August 2024