Why do I have to pay delivery?
5 November 2025
Why do I have to pay for Delivery?
No one wants to pay for delivery. But a small delivery charge helps us keep product prices low and ensures your orders arrive quickly and reliably. Here’s why we believe in being transparent about delivery costs rather than hiding them in product prices.
Is Delivery really FREE elsewhere?
Many suppliers advertise ‘free delivery’, but the truth is, the cost still has to go somewhere. Often, it’s simply built into the price of every item - meaning you might be paying more overall without realising it.
At Hygiene Depot, we prefer to keep things clear and honest.
Our product prices are kept as competitive as possible, and we only charge for delivery where it’s genuinely needed - not by sneaking the cost in elsewhere.
Companies that offer ‘free delivery’ on every order often recover those costs by increasing their product prices - meaning customers may end up paying more overall compared to our transparent, pay-only-when-needed delivery structure.
Why Delivery costs have changed across the UK
Like most businesses, we’ve seen delivery costs rise significantly in recent years.
Fuel, wages, vehicle maintenance and courier fees have all increased, and the logistics industry has had to adapt.
We work hard to keep our delivery charges as low as possible. Instead of inflating prices to cover these rising costs, we offer fair, upfront delivery options that reflect the true cost of getting your order to you quickly and reliably.
Simple, Transparent Delivery Rates
Here’s how it works:
• Standard delivery: £5.95 (ex. VAT) for orders under £75
• Free delivery: All orders over £75 (ex. VAT)
We offer free delivery at this threshold because larger, combined orders help us save on courier and packing costs — and we pass those savings directly on to you.
Top tip: Combine your essentials — gloves, paper towels, paper rolls, sacks, soaps, PPE & janitorial supplies - into one order over £75 to unlock free delivery and reduce packaging waste too.
We regularly review our Delivery Charges
We’re constantly reviewing our delivery structure to make sure it remains fair and competitive.
We monitor courier rates and industry benchmarks to ensure our customers always get a transparent, sustainable delivery option that balances cost and service.
What you get for your Delivery Charge
When you shop with Hygiene Depot, your delivery charge isn’t just about postage - it’s about peace of mind.
You’re paying for:
• Fast dispatch (usually the next working day)
• Reliable, tracked couriers
• Orders packed carefully to prevent damage
• Expert customer service if anything ever goes wrong
We make sure every order arrives on time, in great condition, and ready to use.
What Our Customers Say
Don’t just take our word for it — our customers consistently praise our fast, reliable delivery and dependable service. Businesses across the UK trust us to keep their shelves stocked and operations running smoothly.
“As ever, I was very satisfied with Hygiene Depot, and your super-efficient delivery system”
⭐⭐⭐⭐⭐
“Excellent products at a good price, good communication and speedy delivery. Highly recommend”
⭐⭐⭐⭐⭐
“This company has a good variety of products to suit all requirements. Quality is good. Service and delivery time excellent”
⭐⭐⭐⭐⭐
“Fast, efficient service. No problems with ordering or delivery”
⭐⭐⭐⭐⭐
We’re proud to be rated Excellent for delivery and service, with 98% on-time deliveries.
See more customer feedback on Reviews.io.
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In Summary
We believe in fairness and transparency - keeping product prices low, delivery charges honest and service standards high.
When you order from Hygiene Depot, you’re not just paying for delivery - you’re investing in reliability, speed, and care.
