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Delivery information

Christmas and New Year Deliveries

To receive your order before Christmas, make sure you place your order by 2pm on Monday 22nd December. All orders placed after this date will be delivered from Monday 5th January 2015.

Our offices will be open until 1pm on December 24th and reopen on Friday 2nd of January. Orders placed after 22nd of December will be dispatched on Friday 2nd of January with the aim that they will be delivered on 5th of January.


General Information

  • We use a next day delivery service.*
  • Orders received by 1pm will normally be despatched the same day.
Standard delivery £8.95
Isle of Wight and Scottish Highlands  £12.95
Northern Ireland and islands £49.95

Your delivery cost is shown in the 'mini-basket' on the top right of every page once you have signed in or registered (the price is postcode dependent) and on the checkout page to help you see how much delivery will cost.

We appreciate that the rates for Northern Ireland seem unreasonably high compared to the mainland, but sadly that reflects the charge we pay. We are looking onto ways of shipping there more cheaply.

We do not offer a collection option, delivery only.

Returns & Refunds

If your goods are damaged on delivery, you MUST sign for them “Damaged” so that we can claim from the carrier and issue you with a replacement.

Any claims for shortages must be made within 7days.

Please contact our Hygiene Depot office on 0844 9840115 and make us aware of any damages or shortages as soon as possible (no later than 7 days from delivery).

If for any reason you are not satisfied with the goods, you can return them for a full refund, providing they are in good saleable condition.


* Please note that we cannot guarantee that your order will arrive next day